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"The service, honesty and reassurance I received from Dr Bose and his team was exceptional." - Miss N.L.

Please contact us if you would like to discuss any aspect of your oral health or make an appointment. Details of our clinics and how to find us are detailed below.

Alternatively please complete the contact form; a member of staff will be in touch shortly to discuss how we can help you.


Telephone: 020 8997 2888

Emergency Telephone: 07659 116699

Email: reception@ikondentalsuite.co.uk

Opening hours: Monday to Friday 8.00 am to 5.00pm Evenings by Request

Ikon Dental Suite


Ikon Dental Suite,
69 The Avenue, Ealing, London, W13 8JR
The BMI Kings Oak Hospital


The BMI Kings Oak Hospital,
Chase Farm, The Ridgeway, Enfield, EN2 8SD

Dental Emergencies

If you are experiencing a dental emergency please call the practice directly and we will endeavour to see you as soon as possible. For out of hours emergencies, the number is 07659 116699.

Disabled Access

If you have any special requirements, please call our friendly team who will be happy to answer any questions regarding access to our practice.

ICO registration number – ZA129185.

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Policies

Complaints Policy

In this practice we take complaints very seriously & try to ensure that all our patients are pleased with their experience of our service. If a patient complains, they are dealt with courteously, promptly & confidentially, so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make & we respond to patients concerns in a caring & sensitive way.

  1. The person responsible for dealing with any complaint about the service we provide is Rachel Melia our Practice Manager.
  2. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint & offer to refer him or her to our practice manager if required.

    If our practice manager is not available at the time, then the patient will be told when they will be available. If the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with the complaint. If necessary an appointment can be scheduled for the patient to talk to the dentist. If so arrangements will be made for this to happen.

    The initial contact member of staff will take brief details of the complaint & will pass them on.
  3. If the patient complains in writing the letter will be passed on immediately to our practice manager
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patient's complaint in writing & enclose a copy of our complaints procedure, as soon as possible, normally within three working days. We will investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay & a likely period within which the investigation will be completed & if necessary, a progress report will be sent to the patient every ten working days.
  6. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  7. Proper & comprehensive reports are kept of complaints received.
  8. If patients are not satisfied with the result of our procedure then a complaint may be made to:-

    The Dental Complaints Service (08456 120 540)

    for complaints about private treatment

    The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists' registration body)
    Tel No: 0845 222 4141

    Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG
    Tel No: 0300 616161

Late Cancellation Policy

We always endeavour to manage our appointment system to minimise loss of surgery time through cancellations & failed appointments.

We appreciate that sometimes it's difficult to attend an appointment due to unforeseen circumstances such as illness & we understand that occasionally the appointment you booked may no longer be convenient. However, we ask that 48 hour notice is given when cancelling your appointment as far as is possible. Please ensure you call the practice during our opening hours of Monday – Friday 8.30 – 5pm, if you are unable to keep your appointment.

Due to the demand of appointments & in order we continue to provide a quality service to all our patients we reserve the right to charge a late cancellation fee for cancellations made with less than 48hrs notice. Whilst we keep this fee to a minimum & do not aim to recover the complete costs for the time lost, the fee will be based on the hourly rates of the dentist & hygienist.

Failed to attend (FTA) fees will normally be charged at 100% of the appointment as we cannot fill this appointment. The fee will be charged to the patients account as an amount outstanding to be paid at the next appointment. An appropriate FTA letter will be sent to the patient also.

Privacy Policy

This privacy policy sets out how Ikon Dental Suite uses and protects any information that you give Ikon Dental Suite when you use this website.

Ikon Dental Suite is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ikon Dental Suite may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

We may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please Email us on reception@ikondentalsuite.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To opt out of our mailing list and have your information deleted from our datebase, please undertake the following; send an email to reception@ikondentalsuite.co.uk with the subject "Removal from the mailing list". In this email please detail all email addresses you wish removed /deleted . We will then delete all your information from our database.

Comments and Question

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to

Ikon Dental Suite
69 The Avenue,
Ealing,
London,
W13 8JR

Your use of this Website signifies that you consent to our Privacy Policy as described in this document.Ikon Dental Suite reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in Novermber 2013. If you have additional questions about this web site, please contact us.

Cookie Policy

Ikon Dental Suite uses Cookies on their site for analytics purposes only. If you are unaware of what cookies are or how they are used we recommend you visit http://www.aboutcookies.org this will give you details on how to control cookie use and delete them if required.

The only use of cookies on the site are first party cookies in conjunction with Google Analytics which we use to gather data on visitor trends, all information gathered from these cookies is anonymous and is used to improve the usability of the site. If you wish to review Google's position on privacy with respect to it analytics services visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html

This site operates an "implied consent" policy for these cookies which assume the user has set their cookies on their browser to active. If you do not wish the site to use cookies, you can delete Ikon Dental Suite cookies from your browser or set your browser to not use cookies.

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Why Choose Us

A Highly Skilled Team

Specialists in Periodontal (Gum Disease) and Dental Implantology.

Highly Skilled Team

Proven Track Record

With over 8000 happy patients treated here at Ikon. PLEASE READ OUR PATIENT TESTIMONIALS.

Proven Track Record

We Lecture to Dentists

Dental implantology is a dynamic skill we research, we teach, we use the latest trends - You are in expert hands

We Lecture to Dentists

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